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How to get call backs from other campaigns

In Acarda Outbound there are different types of call backs including Busy re-attempts, No Answer re-attempts, Voice Mail re-attempts and Requested call backs. The Requested call backs are the most important because a prospect or customer has asked the agent to call...

How to prevent too many call backs

Acarda Outbound manages your campaign leads and works out which lead to send out to each agent and when to send them. Leads are sent out in an order of priority which starts with those call backs where the agent was requested to call back at a set date or time. After...