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How are called records managed in Acarda Outbound?

Unlike paper-based manual dialing processes where you need to keep track of what leads have been called, and which ones need to be called back, Acarda Outbound looks after all this for you automatically. For example, if you had a small campaign of 1,000 leads for...

How to add new numbers to your dial list

This blog explains how to add a new, one-off, telephone number to your dial list to call. It applies to the team edition of Acarda Outbound and the solo edition when you set the Agent View screen to Card View. In solo the Agent View is set on a per user basis in...

How to import your calling list into Acarda Outbound

Each campaign in Acarda Outbound has an associated calling list which we call the Dial List. Your calling list will likely come as an Excel spread sheet or it may already be in a csv file format. It is easy to take your Excel format and use Save As a csv file. In...