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How are called records managed in Acarda Outbound?

Unlike paper-based manual dialing processes where you need to keep track of what leads have been called, and which ones need to be called back, Acarda Outbound looks after all this for you automatically. For example, if you had a small campaign of 1,000 leads for...

How to get call backs from other campaigns

In Acarda Outbound there are different types of call backs including Busy re-attempts, No Answer re-attempts, Voice Mail re-attempts and Requested call backs. The Requested call backs are the most important because a prospect or customer has asked the agent to call...

How to set call backs quickly in Acarda Outbound

One of the great features in Acarda Outbound is that you can pre-set the time between call backs of different types. So you can have re-attempts for Busy Call Backs say at 30 minutes whereas No Answer Call Back re-attempts could be three hours. In Acarda Outbound...

How to prevent too many call backs

Acarda Outbound manages your campaign leads and works out which lead to send out to each agent and when to send them. Leads are sent out in an order of priority which starts with those call backs where the agent was requested to call back at a set date or time. After...