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How to add new numbers to your dial list

This blog explains how to add a new, one-off, telephone number to your dial list to call. It applies to the team edition of Acarda Outbound and the solo edition when you set the Agent View screen to Card View. In solo the Agent View is set on a per user basis in...

How to change the Agent View in Acarda Outbound

In the solo edition of Acarda Outbound there are two ways of viewing the data, one is “List View” which shows a list of numbers to call, the other is “Card View” which is one record at a time and how it is in the team edition. This blog I will explain how to...

How to get call backs from other campaigns

In Acarda Outbound there are different types of call backs including Busy re-attempts, No Answer re-attempts, Voice Mail re-attempts and Requested call backs. The Requested call backs are the most important because a prospect or customer has asked the agent to call...

How to set call backs quickly in Acarda Outbound

One of the great features in Acarda Outbound is that you can pre-set the time between call backs of different types. So you can have re-attempts for Busy Call Backs say at 30 minutes whereas No Answer Call Back re-attempts could be three hours. In Acarda Outbound...

How to prevent too many call backs

Acarda Outbound manages your campaign leads and works out which lead to send out to each agent and when to send them. Leads are sent out in an order of priority which starts with those call backs where the agent was requested to call back at a set date or time. After...

How to change the order of the Dial List

As you import a calling list into a campaign in Acarda Outbound each record has the date and time of the import set as the last updated date for that record. Later as agents are calling new leads are given out on a First-In-First-Out basis. That means the oldest...

How to fix a remote agent login problem

In Acarda Outbound, Advanced Edition, you can have outbound callers, remote agents, using Acarda Outbound Agent in a remote location from where the main Acarda Outbound Server is located. This is great for agents working from home or even in another country. This blog...

How to show hidden folders

The default location for Acarda Outbound log files, databases, messages, recordings and settings is in the folder C:\ProgramData\Acarda\Acarda Outbound\. For example, databases are located in C:\ProgramData\Acarda\Acarda Outbound\Data\. That folder should be included...

How to dial out with AltiGen

There are two methods for Acarda Outbound to dial out with the AltiGen phone system. The first is via the AltiGen MaxAgent softphone and the second, is directly with the AltiGen Phone System through AltiGen’s SDK. This blog will explain how to configure Acarda...

How to prefix telephone numbers when dialing

Sometimes your calling list may have telephone numbers in it that require digit prefixes such as area codes place in front of the telephone numbers. Another example is when you have a phone system that requires a 1 or a 9 digit to get an outside line. To set up a...