You should back up your outbound calling database with your calling lists and telemarketing results. This blog explains how to back up your Acarda Outbound calling data. In the team edition of Acarda Outbound the database backup settings are accessed through the Acarda Outbound Server Administrator. Once logged in click on the left sidebar tree item “Database Settings” then “Maintenance” and the screen shown in Figure 1 will be displayed.
The default location for the backup folder is “C:\ProgramData\Acarda\Acarda Outbound\Data\Backup” however you can select another folder for the location if you wish to. It is usually a good idea to have the backup saved on to another physical harddisk to the main one where the original database files are located.
Figure 1: Database Maintenance Screen
To avoid filling your harddrive with backups you can set a maximum size, e.g. 30GB, for the backup folder and when this limit is reach Acarda Outbound will automatically delete the oldest backup files. You can also have the Acarda Outbound delete backups that are older than a certain number of days by ticking the “Automatically delete database backups” check box and setting the number of days.
In addition to these settings you also must have the Database Task set “Backup Databases (excl. DoNotCall)” and “Backup DoNotCall” if you want that one backed up.
A Database Task is set up by clicking on the “+” symbol to add a new task for the selected task name.
Figure 2: Add Schedule Task
Next check the “Enable Task” and set up a schedule. For example, figure 3 shows a database back up scheduled for each Sunday at 3am. Be sure to select a time when the computer will be operating. Once set then click OK.
Figure 3: Backup Task for Sunday 3am
Once a task is set you will see it in the right-hand Task Schedule list.
Figure 4: Task Schedule List