One of the great features in Acarda Outbound is that you can pre-set the time between call backs of different types. So you can have re-attempts for Busy Call Backs say at 30 minutes whereas No Answer Call Back re-attempts could be three hours. In Acarda Outbound Agent you can set a Call Back (during a call) by clicking on the Call Back button then selecting one of the call back type from the Call Back dialog. A quicker way however is to press the F5 key on your keyboard then the short-cut key for the call back type then press Enter.
Figure 1: The Call Back Menu Dialog.
The short-cut keys are â€œNâ€ for No Answer, â€œBâ€ for Busy, â€œVâ€ for Voice Mail, â€œRâ€ for Requested, â€œAâ€ for Any Agent and â€œTâ€ for Requested Team. You can see these when you pop up the Call Back Menu Dialog by pressing the Alt key once. Using short-cut keys makes selection much faster without using the mouse. For example, to set a Busy Call Back just press F5, then â€œBâ€ then Enter.
Figure 2: More Short-Cuts
Other short-cut keys are noted above the Status bar at the bottom of the screen (see Figure 2). These include F3 to open up the Response Menu Dialog, F6 for Next Dial, F7 for Hang Up, F8 for End Dial. There are more hidden under the â€œmore …” link, see figure 2.
Figure 3: Acarda Outbound Agent screen.