Acarda Outbound can make use of the 3CX CallTriggerCmd application to dial out with the 3CXPhone for Windows. To begin with open the file:
“C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.user.config”
in a text editor such as Notepad and check that the â€œCallTriggerCmdPluginâ€ dll is referred to in the “CRMPlugin” key:
<add key=”CRMPlugin” value=”CallTriggerCmdPlugin “/>
If you already had the 3CXPhone open please Exit and start it again. Note that the 3CXPhone must remain open if you want to dial out with it. It will not open automatically on dial.
These instructions apply to both the Team and Solo Editions of Acarda Outbound. For Acarda Outbound Team: In Acarda Outbound Agent click on the Tools menu up the top right side of the screen and select the Dialing Device submenu. For Acarda Outbound Solo: Click on the Agent View tab and in the top right, click the Tools menu and select the Dialing Device submenu.
Figure 1: The dialing device configuration.
Once you have selected the dialing device menu from the drop-down, you will be presented with the dialog above. You can then select the â€œSoftphone Applicationâ€ from the current dialing device drop-down to use this dialing method.
With the 3CXPhone using CallTriggerCmdPlugin only the Dial command can be used and not Hang Up. You need to use the 3CXPhone to hang up the call. Future integrations will allow this feature.
Figure 2: The Software Application configuration.
You can test your setup first using Cmd. Paste the MakeCall command and click enter with an appropriate extension:
“C:\ProgramData\3CXPhone for Windows\PhoneApp\CallTriggerCmd.exe” -cmd makecall:102
Once that works then go into the agent screen and add a test number e.g. click on the Action button then â€œAdd Dial Cardâ€, enter the test extension or number e.g. 102. Click the Next Dial button and it should dial out via the 3CXPhone which will start to ring the number.
To read up more on 3CXâ€™s integration with CallTriggerCmdPlugin please refer to their blog at http://www.3cx.com/blog/docs/3cxphone-for-windows-api/