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How to import Do Not Call lists

This blog gives step-by-step instructions on how to import Do Not Call lists into Acarda Outbound. These instructions apply to both the Team and Solo Editions of Acarda Outbound. For Acarda Outbound Team: In Acarda Outbound Manager click on the Manage tab then in the...

How to dial out with 3CXPhone for Windows

The method for Acarda Outbound to dial out with a v14 3CX phone system requires that the softphone 3CXPhone for Windows is installed. If this is not installed please contact your 3CX integrator for instructions. These instructions apply to both the Team and Solo...

How to setup campaigns based on post codes

In some situations you may wish to take a telephone list and assign those numbers with certain post codes to specific agents to work on. This blog will explain how to take a full dialing list and split it up into individual campaigns based on the post code. In Acarda...

How to dial out with 3CXPhone using 3CX CallTriggerCmd

Acarda Outbound can make use of the 3CX CallTriggerCmd application to dial out with the 3CXPhone for Windows. To begin with open the file: “C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.user.config” in a text editor such as Notepad and check...

How to setup database backup in Acarda Outbound

You should back up your outbound calling database with your calling lists and telemarketing results. This blog explains how to back up your Acarda Outbound calling data. In the team edition of Acarda Outbound the database backup settings are accessed through the...