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How to change the order of the Dial List

As you import a calling list into a campaign in Acarda Outbound each record has the date and time of the import set as the last updated date for that record. Later as agents are calling new leads are given out on a First-In-First-Out basis. That means the oldest...

How to fix a remote agent login problem

In Acarda Outbound, Advanced Edition, you can have outbound callers, remote agents, using Acarda Outbound Agent in a remote location from where the main Acarda Outbound Server is located. This is great for agents working from home or even in another country. This blog...