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How to show hidden folders

The default location for Acarda Outbound log files, databases, messages, recordings and settings is in the folder C:\ProgramData\Acarda\Acarda Outbound\. For example, databases are located in C:\ProgramData\Acarda\Acarda Outbound\Data\. That folder should be included...

How to dial out with AltiGen

There are two methods for Acarda Outbound to dial out with the AltiGen phone system. The first is via the AltiGen MaxAgent softphone and the second, is directly with the AltiGen Phone System through AltiGen’s SDK. This blog will explain how to configure Acarda...

How to prefix telephone numbers when dialing

Sometimes your calling list may have telephone numbers in it that require digit prefixes such as area codes place in front of the telephone numbers. Another example is when you have a phone system that requires a 1 or a 9 digit to get an outside line. To set up a...