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How to send template emails using the Mandrill Add-on

You can send template emails directly from the Acarda Outbound agent screen by using the Mandrill Add-on which can be downloaded via the Acarda Outbound download page on our website. This can be used in both Acarda Outbound Team and Acarda Outbound Solo; however, it...

How to record voice conversations in Acarda Outbound

Acarda Outbound Agents can make outbound calls through any one of a number of telephony devices. Acarda Outbound does not need expensive dialer hardware and telephone calls are not routed through the Acarda Outbound system itself rather they are placed directly with...