This blog gives step-by-step instructions on how to import Do Not Call lists into Acarda Outbound. These instructions apply to both the Team and Solo Editions of Acarda Outbound. For Acarda Outbound Team: In Acarda Outbound Manager click on the Manage tab then in the...
The method for Acarda Outbound to dial out with a v14 3CX phone system requires that the softphone 3CXPhone for Windows is installed. If this is not installed please contact your 3CX integrator for instructions. These instructions apply to both the Team and Solo...
In some situations you may wish to take a telephone list and assign those numbers with certain post codes to specific agents to work on. This blog will explain how to take a full dialing list and split it up into individual campaigns based on the post code. In Acarda...
Acarda Outbound can make use of the 3CX CallTriggerCmd application to dial out with the 3CXPhone for Windows. To begin with open the file: “C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.user.config” in a text editor such as Notepad and check...
You should back up your outbound calling database with your calling lists and telemarketing results. This blog explains how to back up your Acarda Outbound calling data. In the team edition of Acarda Outbound the database backup settings are accessed through the...
Unlike paper-based manual dialing processes where you need to keep track of what leads have been called, and which ones need to be called back, Acarda Outbound looks after all this for you automatically. For example, if you had a small campaign of 1,000 leads for...
This third and final blog on the subject of how well Acarda Outbound stands up to the 2015 FCC Order on Autodialers. The June 18, 2015, FCC Declaratory Rule and Order, GCC-15-72A1, can be read here. In particular this blog will look at paragraph 17 and 18. You should...
This second of three blogs that look at how well Acarda Outbound stands up to the 2015 FCC Order on Autodialers. The June 18, 2015, FCC Declaratory Rule and Order, GCC-15-72A1, can be read here. In particular this blog will look at paragraph 17 and 18. You should seek...
This is the first of three blogs that look at how well Acarda Outbound stands up to the 2015 FCC Order on Autodialers. The June 18, 2015, FCC Declaratory Rule and Order, GCC-15-72A1, can be read here. In particular this blog will look at paragraph 17 and 18. You...
There is a lot of confusion over what an autodialer is, and particularly in the United States, with the FCC and TCPA definitions thrown in the mix; the term autodialer could include an even broader range of equipment and devices. Traditionally, the function of an...
