How to use time zones in Acarda Outbound

Acarda Outbound provide support for time zones however this feature is turned off by default. To turn time zones on in the Acarda Outbound take the following steps:

1. Open Acarda Outbound Manager software (or in Solo click on the Administration tab).

2. Click on the Setup Tab.

3. Click on the Settings icon in the Setup group of icons.

4. Click on the “Other Settings” link in the left tree view menu under “Call Options”.

5. In the Time Zones Settings panel check the User Time Zones check box.

You also have the option to set two other settings that will govern whether or not leads for Duty Team Call Backs or Requested Call Backs can be sent to the agents outside of the time zones. For example, if someone asks you to call back later in the evening but it is outside the time zone you have set up. You can permit that by checking the “Ignore Time Zones for Requested Call Backs”.

time-zone-settings

Now setup the time zones information:

1. Open Acarda Outbound Manager software (or in Solo click on the Administration tab).

2. Click on the Setup Tab.

3. Click on the Time Zones icon in the Setup group of icons.

4. Click New to add a new zone. The name of the zone must match up with the names used in the calling list data in the Dial List “Time Zone” field. If your data states the time zone code then use that here for the zone name, alternatively, you could use say the state and then you would enter the states as a time zone name. Enter the Start Time and Stop Time from the point of view of the Acarda Outbound Server clock.

time-zones-setup-zones

That’s it. Time zones are now set up.

Comments are closed.